INTERNSHIP OPPORTUNITIES

Internship Overview

Based out of our home office in Chapel Hill, NC, the Customer Relations team is responsible for ensuring the satisfaction of our customers and supporting our Sales and Production Departments. There’s no coffee fetching in this internship. You’ll learn best practices, business communication skills and have the opportunity to work directly with our clients and staff in our fast-paced environment. This summer will give you the ultimate opportunity to set yourself apart from your peers..

Testimonials

"If you want to spend your summer bringing coffee to business professionals, you shouldn't apply to University Directories. If you would rather spend your summer enhancing your communication skills through daily interaction with a wide variety of business professionals, then an internship at University Directories is probably just for you. My summer at UD provided me with professional experience that will be applicable to any career I should choose. Each day provided me with an opportunity to personally and visibly contribute to the success of the company as a whole. Working closely with a team of your peers, an internship at UD is a truly exceptional experience!"

— Corey Spradlin

"Applying to jobs and internships during my last year of college was an overwhelming but overall great learning venture. Experience was desired in a shaky job market where I knew I would be competing not only with my peers, but also a mature and seasoned class of professionals. My Customer Relations internship with University Directories exceeded my expectations. By combining a passion to lead the country’s collegiate marketing efforts with a unique appreciation for every member of their team, UD sharpened my communication skills, instilled confidence in my ability to succeed, and allowed my summer to be as enjoyable as it was developmental."

— Alexandria Moore

Available Positions

• SERVICE INTERNSHIP •
Our Service Associates are our front-line. You will build relationships with our customers and staff and will make their experience with University Directories positive and impactful. Your ability to see the big picture, act quickly and communicate effectively both in person and over the phone will help your team reach its goals. As a Service Associate, you will also work directly with our Production department and our customers to ensure a high quality product that the campus communities love. This position requires candidates to be driven, articulate and enthusiastic.

• OPERATIONS INTERNSHIP •
Our Operations team is our defense. You won’t be observing someone while they get the job done – we put you in charge. You will help to enter, proof, and reconcile our customer’s orders as well as making sure each department has what it needs to run smoothly. You’ll tackle problems and offer solutions – we are excited to see what you bring to the table. Operations Associates will also assist with phone calls and sales rep questions. This position requires candidates to be detail oriented, organized, and forward-thinking.

Training

Customer Relations training takes place in May, and will be your opportunity to learn what you will need to know to succeed this summer. Training is paid, and attendance is mandatory. You will first be trained on every aspect of the company from customer service to graphics to sales, with heavy emphasis on computer, phone, paperwork and public relations skills. Then you will learn about our database system and your daily and weekly duties. You will also assist in the 2011 sales rep training, attend sessions to gain sales knowledge, and get to know summer sales reps.

Compensation

The Customer Relations Internship is paid. An internship with credit hours towards graduation may be available. Check with your department advisor for details.

Hours

The position begins after May training and lasts approximately 14 weeks. You will work Mon-Fri (the occasional Saturday) and work weeks typically exceed 32 hours. Positions are available during the school year based on summer performance.

Contact Us

Are you ready to put yourself ahead of the pack? Apply for a Customer Relations position today by clicking ‘Apply Now!’ to the left. For more information about the Customer Relations Internship, contact or send your resume to: Maddie Gaulden, mgaulden@ucampusmedia.com or call 800-743-5556 ext. 6154.

*University Directories is an Equal Opportunity Employer